A. Introduction

Kapaweb, hereinafter referred to as “Company”, is a private company, based in Chalandri, Attiki (Perikleous Street, no.90, Postal Code 15231, Athens, Greece), VAT number EL139919727, relevant tax office the one of Cholargos, telephone number 2106179179, and it constitutes, since 2009, a website for the distribution of products and services over the Internet, the terms and conditions of use of which follow, binding the Company and the Customer.The term “Customer” refers to the users of the Company’s services or the visitors of our site, regardless of whether they make orders for services or products from the Company. Binding comes as a result of the access and use of this site alone, and it also accompanies any trading activity.

If a user or user representative does not agree with these terms and conditions, then he / she must not use the site and the services of the Company.

However, if all of the following do not find you in agreement, we will be happy to meet you closely and conclude a personalized contract according to your needs. If this is not the case or the following only cover a specific work or part of it, all the following apply to you too.

These terms may be subject to modifications at any time, without notice, the validity of which shall only be published herein.

Therefore, please check the terms of use, as they are published, regularly so that you are aware of the terms governing its use.

Also, more specific terms and conditions may apply to specific content, products, materials, services or information contained or made available through this site or transactions made through it. These special conditions, in the case of more specific services, may meet or replace the general ones.

In any case, we reserve the right to interrupt or restrict access to our site for any reason and in our sole discretion.

B. Copyright

This site is one of the official online stores of the Company. All the content of the website, including images, graphics, photographs, drawings, texts, services and products, is our intellectual property and are therefore copyrighted and protected by the relevant provisions of the law.

Any copying, distribution, transfer, processing, resale, creation of derivative work, or misleading the public about the actual content provider of the website is prohibited. Any reproduction, re-issue, upload, communication, dissemination or transmission or any other use of the content in any manner or medium for commercial or other purposes is permitted only upon prior written permission of the Company or any other copyright holder.

Names, images, logos and distinctive features representing the Company or third parties and their products or services are trademarks of the Company or third parties protected by the relevant trademark laws. Their appearance on the website should in no way be construed as a transfer or assignment of a license or right to use them.

C. Cookies policy

Information

We use cookies on our site to manage sessions. Cookies can also be used to compile anonymous, aggregated statistics that allow us to understand how the public is using our site and helping to improve its structure and content. We can not verify your personal identity from this information. You can modify browser settings to discard some or all cookies. You should be aware that some features are only available through cookies and if you choose to disable cookies, these features may not be available (e.g. shopping cart, access to safe areas, etc.)

Absolutely Necessary

The absolutely necessary cookies are essential to the proper functioning of the site, allow you to browse and use its functions such as access to secure areas or use of the shopping cart. These cookies do not recognize your individual identity. Without these cookies, we cannot provide our site with effective functionality.

Performance Cookies

These cookies collect information about how visitors use the site, for example, which pages they visit more often and whether they receive error messages from webpages. These cookies collect aggregate, anonymous information that does not identify a visitor. They are used exclusively to improve the performance of a website.

Functionality Cookies

These cookies allow the site to remember user options such as user name or region to provide improved and personalized features. The information that these cookies collect is anonymous and cannot track browsing activity on other sites.

D. Services and Company Responsibility

We pay extra attention to take care of the accuracy of the content of our site and furthermore the quality and reliability of our services uninterruptedly.

Since, however, not everything is up to us and it is impossible to control everything,Kapaweb expressly disclaims any representation or warranty, stated or implied, of marketability and suitability of products and services for any particular purposeand even security of our site, or free of viruses or other harmful elements.

We also expressly declare that we bear no responsibility, caused by any form of negligence or willful misconduct, or for any direct, indirect, incidental, moral, reasonable, or forbidden compensation caused or related to the content and services offered through this website.

Services and specific software for use are available here, which are subject to the copyright laws, as they are exposed, as is and as it is available.

The Company does not bear the responsibility to educate the Customer in their use or programming skills, even if they practically provide, disqualifying the responsibility for the suitability of the material as above.

Except as set forth herein, software is made available for use by end-users only and therefore any further copying, reproduction and redistribution thereof is expressly prohibited. Given the flow of our daily lives, products or services listed on our site may no longer be offered or may have had their terms changed. For any specific information or clarification, Kapaweb will be available.

Links that appear on our site are made available to the Customer, are not controlled by us, thus we do not guarantee their security or their content, nor are they supported by us.

It is the Customer’s responsibility to lawfully use the services they purchase from us and to make all legitimate content publicly available in the software we create or host for their sake.

In particular, sending spam is prohibited. This includes in particular the sending of illegal, unsolicited advertising to third parties. To this end, when sending emails, it is forbidden to display false sender information or conceal the identity of the sender by other means.

If the Customer orders a server from us and pays the corresponding price, we will give them the passwords, with the prompt to change them for security reasons. Therefore, we do not have knowledge of the records, data and use of our services by the Customer, who has the hole responsibility about the content and the functionality of Website and applications that they manage.

However, if we find a problem with its use or a violation of the user’s account on the site hosted on a Kapaweb server, as well as the excessive use of its services in addition to the usual or expected under our conditions of use, or we receive a complaint for illicit content of a website that we host from any legitimate competent authority or action (including but not limited to, safeline.gr), to which any individual, even minor, may address, or illegal use of the services which were purchased by us, we are obliged to discontinue its operation, after informing our Customer, immediately upon receipt by us of knowledge of the problem or the complaint. Refund for such interruption is not feasible.

In any case, it is the responsibility of the Customer to resolve the problem within a reasonable time period, while investigating and solving it occurs at their own command and expense.

In addition, the Company periodically backs up files and databases of Customers who use hosting services on its servers.Therefore, in order to perform the services provided and facilitate our Customer, the Company reserves the right to store their records, web pages and data, which they themselves register to their knowledge.

The Customer is required to keep a backup of their files and databases using the corresponding Backup tool in the management environment (Plesk, cPanel or DirectAdmin) that is provided to them. Their security requires that this copy be transferred locally to the Customer’s computer.

As manager and executor of processing, in accordance with the General Data Protection Regulation 2016/679, KapaWeb keeps records of the invoicing and communication data as well as all those files mentioned and required for the execution of the ordered services.
This data is communicated to the legally competent bodies, for the completion of the service and, if requested, to the competent control mechanisms and cross-checked through identification mechanisms in order to certify their validity. They are also shared with our accountant and our lawyer.
The Customer, may exercise the following rights:
– access (learning which data of theirs the Company is processing, for what reasons and its recipients),
– amendment (rectifying any inaccuracies or lack of data) ,
– deletion / oblivion (purge from Company files, should their presence, however, no longer be necessary),
– restricting processing (In case of doubt being presented so as to the accuracy of data etc.),
– portability (for the Customer to receive their data at a structured and commonly used format).
Should the Customer exercise any of those rights, the Company shall undertake any possible means for the satisfactory conclusion of such a request within thirty (30) days from receiving the relevant request, after the Company notifies such either for its execution, or the subjective reasons which prevent it.
The customer’s deceleration of non agreement can be revoked at any time, resulting in the terminations of our contract.
Finally, it is the obligation of the customer to notify us in relation to any modification of his invoicing or communication details until the fulfillment of our contractual obligations. He also needs accompany it with an electronic written confirmation and a record of it.

Specifically for Domain Name registration, the customer needs to be aware of the following:
a) everything you have declared has to be accurate and true,
b) the specific legal entity to which it refers is bound,
c) to the extent that you can be aware of ,within the said Domain Name ending in .gr, no rights of third parties are violated,
d) if the second-level domain name field variable ending in .gr is identified with a geographic term included in the list of geographic terms published on the EETT website in Greek and Latin, it is the apposite Local Government Organization,
e) the registration declaration for a domain name ending in gov.gr is about government organizations,
f) the registration declaration for a domain name ending in com.gr is about an individual or a legal person who engages in commercial activity,
g) the registration declaration for a domain name ending in edu.gr is about educational organizations,
h) the registration declaration for a domain name ending in net.gr is about Internet Service Providers – ISPs,
i) the registration declaration for a domain name ending in org.gr is about non-profit organisations.

For any issue regarding the processing of data, contact the office of the KapaWeb Data Protection Officer Tel. +30 2106179179, email: info@kapaweb.gr .
Furthermore, the customer has the right to address the local authorities where he can file any relevant complains.For Greece: Personal Data Protection Authority (Kifissias 1-3, P.O. 115 23, Athens).
Please note that the time priority of the assignment declarations you submit is ensured only by their recording by the Registry and not by their submission to us, operations that in practice are carried out immediately, but you should know that in any case this interval should not be greater than one working day.
You will receive a proof of submission of your Declaration, which shows the declared name, the name of the registrant, the protocol number, the date, time and minute of submission of the declaration.
Competent Independent Administrative Authority for Compliance and Supervision: National Telecommunications and Posts Commission (EETT) 60 Kifisias St. Marousi 151 25 Telephone: +302106151194 (09:00-12:00) Fax: +302106105049 Email: info@eett.gr .

E. Payment Terms

Each service order follows these terms.

First af all you must make an account to our website by filling a username and your password and then order the service you would prefer. After the registration of your accounting data you can pay via paypal or a credit card on the safe enviroment of Cardlink. We are not learning neither managing the number of your credit card and  the customer is solely responsible for the correct recording of their credit card details.

No transaction is canceled and nothing can be refunded.Upon payment and completion of the execution of the project or the provision of the service,the legal document appears in the user’s account on this site(given the five-day work and legal holidays),which the Customer is required to download, store on their computers and print for accounting purposes.

Cash payments before the completion of the project or the provision of the service are credited to the Customer’s account as credits and remain available for use and the corresponding legal document is issued upon completion.

Web hosting services are prepaid by the Customer for the agreed time. If the price is not paid within five (5) working days from the order or the end of the last validity, the hosting is canceled and the Company reserves the right to delete any relevant records.

Services regarding the registration and renewal of domain names are similarly pre-paid in advance and the non-timely payment of the fee makes the respective name availableto the National Telecommunications Commission, with the immediate risk of it being lost it by its current holder.

Our integrated management system allows each of our partners to be directly serviced. Any other service or product is executed within five (5) business days.

An exception to that is our technical department, the execution of which does not depend only on us but also on our suppliers, as well as on the design and development of your website, the final duration of which is always dependent on the type of thewebsite being developed, its individual features and our Customer’s collaboration.

The payment of the services offered by kapaweb is made in euros by bank deposit, Credits, Credit card (Visa / MasterCard) & PayPal. (Any fees or PayPal commissions charge the customer in full).

Transaction activity on this site is covered either by PayPal or by the secure environment of Cardlink and ensures the identification of the user by using a strictly personal password that you enter upon your registration.

On the other hand, we comply with the regulations of the internationally-recognized online trading programs Verified by Visa and Securecode by MasterCard for your full and secure coverage, while the personal account you keep on this website is covered.

F. Information

The hosting packages we provide refer to European web servers.

All web hosting accounts, upon activation, display an “Under Construction” page. This page informs users that the hosting account has been created by the Company and can be removed by the user at any time, once they gain access to the web hosting account.

Check out the capabilities of this page by contacting us.

G. Applicable Law – Jurisdiction

Local courts that are competent to resolve any dispute arising directly or indirectly from the application of this website are the courts of Athens, the applicable law being the Greek one.

Thank you for your time!

The Kapaweb team